Welcome to BuzzPay. These Terms of Use (“Terms”) govern your access to and use of the BuzzPay website located at buzzpay.co (the “Website”), as well as any related services, applications, platforms, content, and materials provided by BuzzPay Pty Ltd (ABN 79 690 067 924) (“BuzzPay”, “we”, “us”, or “our”).
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not access or use the Website. These Terms form a binding agreement between you (“you” or “your”) and BuzzPay.
These Terms are separate from, and in addition to, any Merchant Agreement or Service Agreement you may enter into with BuzzPay. In the event of inconsistency, the Merchant Agreement will prevail.
1. About BuzzPay
BuzzPay Pty Ltd (ABN 79 690 067 924) is an Australian payment solutions provider offering EFTPOS terminals, online payment gateways, payment links, mobile payment solutions, hosted payment pages, and customised payment integrations.
Contact us at: Phone: 1300 289 972; Email: online@buzzpay.com.au; Website: buzzpay.co.
2. Acceptance of Terms
By accessing or using the Website, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated by reference.
If you access the Website on behalf of an entity, you represent that you have authority to bind that entity. References to “you” include both you and the entity.
We may modify these Terms at any time. Changes are effective upon posting with an updated date. Continued use constitutes acceptance. We encourage periodic review.
3. Eligibility
The Website is intended for individuals aged 18 or older with legal capacity to enter binding agreements. BuzzPay’s payment services are available to businesses operating in Australia, subject to additional eligibility criteria.
4. Use of the Website
4.1 Permitted Use
You may access the Website for lawful purposes: obtaining information about BuzzPay products and services, submitting enquiries or applications, accessing your merchant account, and engaging with published content.
4.2 Prohibited Conduct
You must not use the Website in any manner that: violates any applicable law, including the Australian Consumer Law, Privacy Act, Spam Act, or Criminal Code; infringes intellectual property or privacy rights; transmits malicious code; involves unauthorised access or disruption; uses automated scraping tools without consent; involves impersonation or misrepresentation; harvests personal information without consent; transmits spam; or could damage or impair the Website.
4.3 Account Security
If you create an account, you are responsible for maintaining credential confidentiality and for all account activity. Notify BuzzPay immediately of unauthorised use at online@buzzpay.com.au or 1300 289 972. BuzzPay is not liable for loss from failure to protect credentials.
5. Intellectual Property
5.1 BuzzPay’s Intellectual Property
All Website content — text, graphics, logos, images, software, designs, and look and feel — is the property of BuzzPay or its licensors, protected by Australian and international intellectual property laws. The BuzzPay name, logo, and Hive icon are registered trade marks. Use requires prior written permission.
5.2 Limited Licence
Subject to compliance with these Terms, BuzzPay grants a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal or internal business purposes. This licence does not include rights to modify, copy, distribute, reproduce, publish, create derivative works from, or commercially exploit any content.
5.3 User Content
If you submit content through the Website, you grant BuzzPay a non-exclusive, royalty-free, worldwide, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our operations. You warrant you have the necessary rights and that content does not infringe third-party rights.
6. Products and Services Information
Website information about BuzzPay’s products and services is for general informational purposes and does not constitute an offer. While we endeavour to keep information accurate, we do not warrant completeness or currency. Features, pricing, and availability may change without notice.
Payment processing services are subject to a separate Merchant Agreement, provided upon application.
7. Pricing and Payment Information
Pricing on the Website is indicative and may change without notice. Final pricing is provided in a formal quote or Merchant Agreement. BuzzPay is committed to transparent pricing — all fees are clearly documented with no hidden charges and no lock-in contracts unless otherwise agreed.
8. Third-Party Links and Content
The Website may contain links to third-party websites not controlled by BuzzPay. These are provided for convenience only and do not signify endorsement. BuzzPay has no responsibility for third-party content, privacy policies, or practices. We encourage you to review third-party terms and policies.
9. Disclaimer of Warranties
To the maximum extent permitted by law, including the Australian Consumer Law, the Website and all content are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. BuzzPay does not warrant uninterrupted availability, error-free operation, or that information is complete or current.
Nothing in these Terms excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law that cannot be excluded by agreement. Where BuzzPay breaches a consumer guarantee, liability is limited to the re-supply of services or the cost of re-supply, to the extent permitted by law
10. Limitation of Liability
To the maximum extent permitted by law, BuzzPay and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the Website.
BuzzPay’s total aggregate liability for all claims shall not exceed the greater of AUD $100 or the amount paid to BuzzPay in the 12 months preceding the claim. These limitations apply regardless of legal theory.
11. Indemnification
You agree to indemnify and hold harmless BuzzPay from any claims, liabilities, damages, losses, costs, and expenses arising from: your use of the Website; your breach of these Terms; your violation of any law or third-party right; any User Content you submit; or any activity on your account. This obligation survives termination.
12. Privacy
Your use of the Website is governed by our Privacy Policy, available at buzzpay.co/privacy, which describes how we handle personal information under the Privacy Act 1988 (Cth). The Privacy Policy is incorporated by reference.
13. Cookies
The Website uses cookies and similar technologies. By using the Website, you consent to cookie use per our Privacy Policy. You can manage cookies through your browser settings.
14. Security
BuzzPay implements reasonable measures to protect the Website and information transmitted through it. However, no electronic transmission or storage is completely secure. You are responsible for your own device, network, and system security.
15. Termination and Suspension
BuzzPay may suspend or terminate your access at any time, without prior notice, for breach of these Terms, harmful conduct, or potential legal liability. You may stop using the Website at any time. Provisions that should survive termination will survive, including intellectual property, disclaimers, indemnification, and liability limitations.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.
17. Dispute Resolution
Disputes arising from these Terms must first be addressed through good faith negotiation. If unresolved within 30 days, either party may refer the dispute to mediation under the Australian Disputes Centre rules, conducted in Sydney, NSW. Nothing prevents either party from seeking urgent interlocutory or injunctive relief.
18. Severability
If any provision is found invalid or unenforceable, it will be severed to the minimum extent necessary, and remaining provisions continue in full force.
19. Waiver
Failure to enforce any right or provision does not constitute a waiver. Any waiver must be in writing and signed by an authorised BuzzPay representative.
20. Entire Agreement
These Terms, the Privacy Policy, and any Merchant Agreement constitute the entire agreement between you and BuzzPay regarding the subject matter hereof, superseding all prior communications and agreements.
21. Assignment
You may not assign your rights without BuzzPay’s written consent. BuzzPay may assign its rights without restriction or notice.
22. Force Majeure
BuzzPay is not liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, government acts, war, pandemics, power failures, internet disruptions, cyberattacks, or third-party provider failures.
23. Notices
BuzzPay may provide notices by posting on the Website, sending email, or other reasonable methods. Notices to BuzzPay must be sent to: BuzzPay Pty Ltd, ABN 79 690 067 924; Email: online@buzzpay.com.au; Phone: 1300 289 972.
24. Accessibility
BuzzPay is committed to website accessibility for all users. If you experience accessibility issues or have suggestions, contact online@buzzpay.com.au or call 1300 289 972.
25. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies the application of the Australian Consumer Law or equivalent state or territory consumer protection legislation that cannot be excluded by agreement. Your consumer guarantee rights are preserved.
26. Contact Us
If you have any questions about these Terms of Use:
BuzzPay Pty Ltd
ABN: 79 690 067 924
Phone: 1300 289 972 (available 24/7)
Email: online@buzzpay.com.au
Website: buzzpay.co
